Terms and Conditions

Junction City Terms and Conditions of Sale and Services – General

Information Regarding This Legal Contract

This “Junction City Sales and Services Terms” agreement is a legal contract binding the Customer and Junction City. The Customer automatically accepts this legal contract by making a purchase, placing an order, or otherwise shopping on the Site. The terms and conditions of this Legal Sale Contract are subject to change without prior notice, except that the terms and conditions posted on the Site at the time of order / or modification or order by the customer will govern the order in question.

This Legal Sale Contract constitutes the entire agreement between the Customer and Junction City relating to the purchase or sale of goods or services on the Site shop.junction.city. In the event of any conflict between terms and conditions listed on this Legal Contract / any terms and conditions on our invoice and your purchase order terms and conditions, you agree that the provisions of this Legal Sale Contract and our invoice shall overrule.


References made in this legal contract to “You” or “Your” shall relate to the Customer. References made in this legal contract to Junction City or “Our”, “We” or “Us” shall refer to Junction City.


All payments are to be made prior to or upon delivery of the purchased item(s), unless customers have gained approval for a credit account with Us. Certain orders may be subject to a 50% deposit prior to processing the order, depending upon the nature of Your order. This is at Our discretion.


Ownership of goods and services sold do not and will not pass on to You unless payment is received in full by Us. We reserve the right to collect the goods if We believe that full payment is in question or doubt.

Loss or damage that occurs during shipping by a carrier/courier selected by Us is Our responsibility. Loss or damage that occurs during shipping by a carrier/courier selected by the You is Your responsibility. Titles to all software supplied by Us will remain with the applicable licensor(s).

Warranty on Goods and Services Supplied

We provide a one year Return‐to‐Base warranty on all individual components and equipment sold. All warranty claims must be supported with a copy of the original invoice.

We will replace any product under warranty that we find to be faulty within one month from the product date of purchase, subject to product availability. For printers, scanners and monitors, You must deal with the manufacturer directly. Please contact us if you require assistance finding contact details of manufacturers.

All warranty, freight and handling costs are to be covered by You.
At Our discretion, the item(s) in question will be tested and evaluated before deciding whether the item should be repaired or replaced. Any extra warranties will only be justified in writing on the specific invoice. We reserve the right to choose whether or not we will repair or replace a part under the manufacturer’s warranty. We will assist with manufacturer’s warranties wherein it is within its power to do so. Warranty does not cover data backup, virus removal, third party software, or support of any hardware that was not purchased from us.

Please contact Us for any further information regarding our warranty policy.

Pre-Paid Support Credit

All pre‐paid support credit may only be used for support and selected services. Credit may never be transferred in exchange for hardware, software or cash refunds unless prior arrangements have been made with both parties agreeing to in writing.

Cancellation or Change of Orders

We may decide not to refund in full because the customer has had a change mind. We reserve the right to retain up to 30% of the full invoice amount payment for such cases. This includes change of orders.


We reserve the right to only provide a full refund in an unlikely situation such as the rare possibility that a product may be found to be faulty or defective upon delivery. Compatibility issues or changes of mind will not constitute for a full refund on the item(s) in question. However, We will provide a full refund if we are found to have been inadequate in providing correct compatibility technical advice. We will not offer refunds on the basis of incorrect typographical or graphical information displayed on our website or brochures.

Payment Terms

We require full payment to be made within the stated credit terms by either cash, credit card or EFT from the date of the invoice. A detailed invoice is sent after information has been entered into our system. Amounts outstanding after the due date shall bear interest at the rate of 10% per month. In the event that payment is not forthcoming, you will be responsible for all expenses ‐ including debt collection, interest and legal fees ‐ incurred by Us in collecting such amounts.

Pricing Specifications and Availability

We reserve the right to change pricing specifications and / or availability and thus such information is subject to change without any notice. All text and image based specifications listed for products and services are subject to correction / change without notice. Listed prices do not include shipping charges or insurance.

Customer Information and Privacy

We respect the confidentiality of your personal information. We use the following guidelines to protect any information you submit to us when you use Our website and/or complete any of our forms:

  1. Any confidential information provided by you is utilised to:
    ‐ Provide the service you have requested of us.
    ‐ Allow us to communicate with you more effectively.
    ‐ Allow us to develop, recommend or sell products and services that meet your needs.
  2. We does not sell or provide third parties with any of your personal information.
  3. Your privacy is protected by limiting access to your personal information to staff who require it to provide the service you have requested of us.

No Consequential Damages

Under no circumstances or event shall We or Our affiliates or their respective employees, officers, directors, representatives or agents (collectively, “Junction City”) be liable for special, incidental, punitive, consequential, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise.

LCD Dead Pixel Policy

LCD Dead Pixel Policy will vary between manufacturers. Please check manufacturer details for policy information regarding LCD dead pixels before making a purchase.